I’ve always liked flowcharts, those handy little diagrams that help you understand a process or workflow. There’s a strong sense of satisfaction from carefully following the lines, answering the ‘yes’ or ‘no’ questions, following more lines and then reaching a final box which offers advice, knowledge or a solution based on which lines you followed. However useful these charts are, they have never been easy to produce. I have lost countless hours trying to create them in Word, Excel and Publisher using a host of shapes that simply won’t line up or re-size to fit my text. I was therefore delighted when I recently came across Lucidchart, a very user-friendly online flowchart creator.